Privacy Policy

1. Who We Are

ShuttleLounge ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we handle your information when you use our website and app.

2. What Data We Collect

We may only collect limited personal data necessary to operate and improve the service:

• Contact Information: such as your name and email when you create an account or contact us.
• App Usage Information: information related to your use of the app features, including communication with other users and any video you may share on the app.
• Technical Data: such as your IP address, device type, browser, and operating system — but only as needed for core functionality or security.

3. Cookies and Tracking

We do not use cookies for advertising, analytics, or user tracking.

Our website may use strictly necessary cookies (e.g. for login sessions or app performance), which do not require consent under the UK GDPR and PECR. These are essential to the functioning of our website/app.

4. How We Use Your Data

We use your data to:

• Provide access to the app and website
• Respond to inquiries or support requests
• Improve performance and security
• Comply with legal obligations

5. Legal Basis for Processing

We process your data under the following lawful bases:

• Performance of a contract (e.g. your use of the app)
• Legitimate interests (e.g. to improve security or troubleshoot issues)
• Consent (if you provide data voluntarily)

6. Data Sharing

We do not sell or share your data with third parties for marketing.

We may share data with trusted service providers who help us run the app and website (e.g. hosting providers), under strict data protection agreements.

7. International Transfers

If we transfer your data outside the UK, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place.

8. Data Retention

We retain your data only for as long as necessary to provide the service, or to meet legal or regulatory requirements.

9. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold
• Request correction or deletion
• Restrict or object to processing
• Withdraw consent (where applicable)
• Complain to the ICO (Information Commissioner’s Office)

10. Changes to This Policy

We may update this policy. Any changes will be posted on this page with a revised effective date.

Contact

If you have questions, please contact us